Parloa

Parloa is a Berlin-founded enterprise software company that provides an AI Agent Management Platform (AMP) for customer service teams, with “voice first” agent capabilities designed to handle customer interactions across contact-center channels. The company positions AMP as the operational layer that lets enterprise CX and contact-center stakeholders design, test/simulate, evaluate, deploy, and continuously optimize agentic AI systems—aiming to improve agent reliability, conversation quality, and consistency at scale—without requiring heavy coding. Parloa’s target users are enterprises running customer service/contact-center operations (including CX designers, contact-center managers, and business teams that can define agent behavior and knowledge), as well as systems integrators and CCaaS partners that want to embed AI agents into existing support workflows.

Strategically, Parloa has moved rapidly from conversational voice automation toward “agentic” orchestration and enterprise deployment. In 2024, Parloa launched AMP (framed as an industry-first generative AI agent management platform) and has continued to expand the platform’s capabilities and ecosystem via major enterprise partnerships and channel/integration routes (including SAP-related integration and Microsoft/Azure Marketplace distribution messaging). The company’s funding trajectory reflects high late-stage momentum: it raised $350M Series D at a $3B valuation in January 2026, and has publicly cited ARR momentum (including surpassing $50M ARR) alongside retention metrics.